Terms of Service

By creating an account, accessing, or using Impact Growth Academy (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

These Terms form a legally binding agreement between you ("User", "you") and Impact Growth Academy SL, a company registered in Madrid, Spain ("Impact", "we", "us").

If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. In that case, "you" refers to that entity.

Impact Growth Academy is a software-as-a-service leadership operating system that combines:

• Company intelligence (financial metrics, CRM integration, KPI tracking)
• Team culture tools (anonymous pulse surveys, engagement scoring)
• Whole-self wellbeing tools (cycle tracking, energy logging, calendar integration)
• An AI agent ("IF") that connects these signals into strategic briefings

We may add, modify, or remove features over time. Material changes will be communicated in advance via email or in-product notice.

To use the Service, you must create an account and provide accurate, current, and complete information. You must be at least 18 years old.

You are responsible for:

• Keeping your password secure and confidential
• All activity that occurs under your account
• Notifying us immediately at security@impactgrowth.eu if you suspect unauthorised access

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe pose a security risk.

The Service is offered on a subscription basis. Pricing is shown on our pricing page and may be updated from time to time. Existing subscribers will be notified at least 30 days before any price increase takes effect on their plan.

Payment processing

All payments are processed by Stripe Payments Europe Ltd, our payment processor. We never see or store your full card details. By subscribing, you also agree to Stripe's terms of service.

Billing cycle

• Monthly plans renew automatically on the same calendar day each month
• Annual plans renew automatically 12 months after the start date
• VAT is added where legally required (EU customers without a valid VAT ID)

Refunds and cancellation

You may cancel at any time from Settings → Billing. Cancellation takes effect at the end of the current billing period — no further charges will be made. We do not generally offer prorated refunds for partial periods, but we will consider refund requests on a case-by-case basis for genuinely unused service.

For consumers in the European Union, you have a 14-day right of withdrawal under the Consumer Rights Directive. If you exercise this right within 14 days of subscribing and have not actively used the paid features, we will refund your payment in full.

Every paid plan includes a 14-day free trial. No credit card is required to start.

• You will not be charged until the trial ends
• You will receive an email reminder 3 days before the trial ends
• If you do not add a payment method, your account reverts to a read-only state at the end of the trial
• Your data is preserved for 60 days after trial expiry, then deleted unless you reactivate

You agree not to:

• Use the Service for any unlawful purpose or to violate any law
• Upload content that is harmful, harassing, defamatory, or infringes intellectual property rights
• Attempt to reverse-engineer, decompile, or extract the source code of the Service
• Use automated tools (bots, scrapers, crawlers) to access the Service without our written permission
• Attempt to circumvent rate limits, security measures, or access controls
• Resell, sublicense, or redistribute access to the Service
• Use the Service to send spam or unsolicited communications
• Interfere with or disrupt the Service or its infrastructure

Violations may result in suspension or termination without refund.

Our IP

Impact Growth Academy, the IF agent, our logo, designs, code, documentation, and all related materials are owned by Impact Growth Academy SL and protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to use the Service in accordance with these Terms.

Your data

You retain full ownership of all content and data you submit to the Service ("Your Data"). You grant us a limited licence to host, store, process, and display Your Data solely for the purpose of providing the Service to you.

Feedback

If you send us suggestions, feedback, or feature requests, you grant us a perpetual, royalty-free licence to use them without obligation to you.

Your privacy is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Health and wellbeing data (cycle tracking, energy, mood, symptoms) is treated as special category personal data under GDPR Article 9. We process it only with your explicit consent, encrypt it at rest, host it in the European Union, and never share or analyse it for advertising purposes.

You can delete all health data at any time from Settings → Privacy.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, except where such warranties cannot be excluded under applicable law (including, for EU consumers, statutory consumer protections that cannot be waived).

To the maximum extent permitted by law, Impact Growth Academy SL, its officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or related to your use of (or inability to use) the Service.

Our total aggregate liability arising out of or related to these Terms or the Service shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) one hundred euros (€100).

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law (e.g. liability for fraud, gross negligence, or death or personal injury caused by negligence).

These Terms are governed by the laws of Spain and applicable European Union law, without regard to conflict of law principles.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Madrid, Spain, except that EU consumers retain the right to bring proceedings in the courts of their country of residence where required by mandatory consumer protection law.

EU consumers may also access the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

For questions about these Terms, contact us:

• Legal: legal@impactgrowth.eu
• General: hello@impactgrowth.eu
• Post: Impact Growth Academy SL, Madrid, Spain

These Terms are provided as a placeholder and should be reviewed by a qualified Spanish/EU lawyer before publication.